8 Common Ipad Pro Problems and How to Fix Them
The iPad Pro is attracting consumers’ attention with its 12.9-inch display, 10-hour battery life and more. It’s a productivity workhorse and a terrific tool for creatives. Many of those consumers, however, are now reporting problems.
8 Common Ipad Pro Problems and How to Fix Them:
Ipad Pro Won’t turn on after charging – How to fix it
Users are reporting that their iPad Pro won’t turn on, especially after charging it up overnight. They try to turn it on but get a black screen. They tap it or press buttons but nothing happens.
Here’s what to do to try to fix it. Hold down the sleep/wake and home buttons at the same time for at least 10 seconds or until the Apple logo appears. Another reported fix is to turn on the “Hey Siri” feature by going to Settings>General>Siri.
You may need to back up your data and restore your iPad Pro to factory settings. To do so, plug your device into your computer with the cable it came with, launch iTunes and select your iPad Pro, and click on Summary then Restore. You will be asked to click Restore again to confirm.
Apple, in an online support document, also suggested connecting the device to iTunes on a computer and forcing it to restart while it’s connected. The difference is to keep pushing down on the sleep/wake and home buttons after the Apple logo appears and wait for it to display the recovery mode screen.
When given the choice to restore or update, choose update and iTunes will try to reinstall the iOS system. It won’t erase your data.
If it still doesn’t work, Apple suggests contacting Apple Support. The company has also said the issue will be addressed in a future update. To make sure your iPad has the latest update, go to Settings>General>Software Update.
Ipad Pro Can’t Connect device to WiFi – How to fix it
This is common for many devices that rely on WiFi and can usually be easy to fix. Here are some steps to try.
Turn both your iPad Pro and your router off and back on again. Hold down your device’s sleep/wake and home buttons together for about 10 seconds until you see the Apple logo and your device reboots. Restart your router as well.
Another possible fix is to reset your device’s network settings. Go to Settings>General>Reset>Reset Network Settings. Make sure you have your passwords handy because you will have to re-enter them.
Here are a few other suggestions. Change your DNS settings by going to Settings>Wi-Fi and tapping on the “I” icon next to your network. Scroll down to DNS and change the numbers to “22.214.171.124” or “126.96.36.199” to use Google’s servers. Another option is OpenDNS servers at “188.8.131.52” or “184.108.40.206.”
If you are using a VPN service, make sure it’s updated. The same goes for your router firmware.
Ipad Pro Screen freezes during use – How to fix it
Another common issue has been screens freezing during use. The screen remains unresponsive for a few seconds then returns to normal.
The suggested fixes include rebooting it by holding down the sleep/wake and home buttons together for at least 10 seconds or until the Apple logo appears. You can also try to restore your iPad to factory settings. The catch, however, is restoring from the backup may just reintroduce the problem to your device.
If you still can’t find a fix, contact Apple support or take your device to an Apple store.
Ipad Pro System Sounds Play at low volume – How to fix it
Movies and music may work fine, but users are saying they can’t hear the beeps when they get emails, messages and calendar events. That goes for other system sounds too.
Before you do anything else, make sure you don’t have mute on. Swipe from the bottom up to open your Control Center and look for Mute, the bell icon with a diagonal line through it, to make sure it’s not turned on.
Next look in Settings/Sound. If you have Change with Buttons off, you can tweak your sound levels there and see if it makes a change.
You can also restore your iPad Pro’s operating system to factory settings as stated above.
Ipad Pro Flickering screen – How to fix it
Is your iPad Pro screen flickering? Sometimes it may be black bands around a letterboxed movies. Other times it’s a backlight flickering on black areas of the screen.
There isn’t an easy way to fix this one yourself. Contact Apple Support or visit your local Apple store and seek a replacement.
Ipad Pro Battery runs out fast – How to fix it
The 10,307mAh battery is supposed to last for 10 hours, but users are saying that’s not always the case. That includes complaints it’s draining in standby.
Here’s a few things to do to curb the issue.
Go to Settings>Display & Brightness and turn the brightness of your screen down. You may also want to turn on Auto-Brightness to adjust for different background lighting issues. Keep in mind that it takes a lot of power to run that 12.9 inch screen.
You may also have too many apps running in the background. Think about whether each of those apps are ones you need updating in the background, or if it’s fine to wait until next time you use them for them to refresh. Go to Settings>General>Background App Refresh to toggle off any apps you do not need updating in the background.
Speaking of apps, you may have a power-hungry app running and using up your data. Go to Settings>Battery and look at Battery Usage to see how much power each app is using. If one’s using what seems to be a lot, update the app to see if there’s any bugs causing the problem. If that doesn’t work, consider deleting the app and looking for a similar one.
Again, you can try a factory reset.
Ipad Pro Smart Keyboard Failing – How to fix it
Users have reported that hardware keyboard shortcuts like Command and Tab are not working. This seems to happen after waking the device up from sleep.
These may be temporary fixes, including detaching and re-attaching the keyboard and restarting your device. You may also make sure your device is running the latest iOS software update.
An update has also been released for the Smart Keyboard. Disconnect your keyboard, reconnect it and see if a message pops up asking if you want to update it.
Ipad Pro Phone not activating after iOS update – How to fix it
Users of the iPad Pro are reporting having trouble activating their device after updating to iOS 9.3. Here are a few things to try.
Plug your device into your computer and go to iTunes. Select your device and click on Summary>Update.
If that doesn’t work try restoring from a backup. Press and hold the sleep/wake and home buttons on your device until iTunes asks if you want to restore your device. You can restore from a backup and try again to activate your iPad Pro.
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