how to fix Google Pixel Audio Issue

How to fix Google Pixel / Pixel 2 Audio Issue

Google’s new flagship phones, the Pixel and Pixel XL, are off to a roaring start. That doesn’t mean they haven’t had some issues.

The latest reports to surface deal with its built-in speaker. It can sound a bit like a roar at higher volume levels. Users report distortion, popping and static at the top three volume levels.

It appears to be widespread and popping up on Google Product forums.

“At first I thought it was my headphones, so I put on my noise cancellation headphones and the same issue,” one user wrote. “Then I thought, OK maybe it’s a bad headphone jack so I paired my Jabra Sport headphones, same issue. Then I just played the music out of the speaker itself and it still happened.”

Several tech websites are suggesting to users to listen to a trailer of an upcoming Mummy reboot at full volume to see if they have the issue.

It’s not exactly known what’s causing it. Some reports say it’s more common in videos in which extreme sound changes push the speaker extremely hard. Mark J. Buckman, a user on Reddit who has more than two decades of experience working with software, told Pocketnow.com that he was told to return his phone and accept a refund. He went through five units then accepted the refund when Google said no more support would be offered to him.

A community specialist in the Pixel User Community suggested rebooting the phone in safe mode to see if a third party app was causing the problem. Users said that didn’t work.

Suggested fixes to the issue

A Pixel community manager also responded to the thread of complaints, saying it’s a software issue “that we are working to resolve in an upcoming update.”

“In the meantime, a temporary solution can be to not play your device at max volume,” he wrote.

Users have reported that this ‘fix” does work as they turn their volume down a notch or two. Often that eliminates the distortions.

Another reported solution is installing Viper4Android. The sound mod, created by developer Mentalmuso, acts like a graphic equalizer. It gives users full control over the audio coming out of their device, whether they are using their speaker, headphones or wireless headsets.

The catch is the fix only works on rooted Android phones. They must also have TWRPcustom recovery installed.

Users can wait for future updates and see if one solves the problem, striving in the meantime to not play their Pixel or Pixel XL at higher volume levels. Google has not said when the update will be released. The company has only said it’s working on an update that it hopes fixes the problem.

They can also contact Google Support by opening their phone’s settings app, tapping the support tab at the top of the screen and tap Phone or Chat. After that they enter their information and tap send to reach a Google representative.

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Written by

Kirtiraj Gohil is a Co-founder, Social Media Strategist & Technology Enthusiast @ The Crazy Thinkers, The Crazy Design & Sparx BPO, specializing in Content Marketing, Social Media, Business and Entrepreneurship.

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