How to fix Google Pixel Camera Issues [Pixel 2 / Pixel 2 XL]
Google released its flagship phones in 2016 with the Pixel and Pixel XL. New features include a gyroscope-based video stabilization system that’s supposed to make for smoother panning and shake-free handheld video recording. The phones were rated as having the ‘best smartphone camera.”
Not everyone’s smiling, though. First there were issues with a lens flare/halo effect in images taken with the phone’s rear camera. Google acknowledged the problem, saying it appears “as a bright contrast arc in the corners of the frame,” and said a software update would be forthcoming that would fix it.
The software update’s been released and the issue may not be completely gone but is said to be better. Now, however, there is another issue. There are reports of the camera app freezing altogether. When that happens, users must force close the camera app and can’t take their picture.
One report said an error message appeared saying the camera had stopped. That was after it froze up.
There are other reports that owners noticed images with purple and pink lines on the screen. One explanation was that the camera app was locking up and showing purple and pink lines.
“The Pixel team is aware of the reports and actively working on a solution to the issue,” Google told mobilesyrup.com. “We’ll update you as soon as we have more information.”
Google hasn’t speculated with what the problem is, though mobilesyrup suggested it could be related to poor cellular connectivity.
Google is getting props for monitoring its forums and replying to customers. The company’s also known for addressing issues quickly.
Granted, not every camera issue is necessarily related. There may be steps you can take just in case they work. Let’s visit a few.
Reboot your smartphone
Users sometimes encounter firmware and hardware bugs that are minor and can be solved by rebooting the phone. It’s worth a try just in case to see if it works. Reboot your phone a few times and try to use the camera again to see if it works better.
Restart your phone in safe mode
You may also want to try to reboot your phone in safe mode and try to use the camera while in safe mode. To boot your Pixel or Pixel XL in safe mode:
- Press and hold the power button until you see the Google logo.
- Press and hold the volume down button while the logo is on the screen.
- Continue to hold the volume down button until you see Safe Mode appear in the lower left of the unlock screen. This may take about 30 seconds or less.
- Try the camera while you have your phone in safe mode. If you do not have the same problem, it may be an issue with a third-party app. If you have the same problem, it could be an issue with the camera app, the phone’s firmware or its sensor.
Clear the cache and data
Reset the camera app to restore it to default settings.
- Open the Settings app on your phone.
- Tap Apps or Application Manager.
- Tap Camera.
- Tap Storage.
- Tap Clear Cache.
Now clear the data.
- Open your phone’s Settings app.
- Tap Apps or Applications Manager.
- Tap Storage.
- Tap Clear Data.
Reset your phone to factory settings
If nothing else works, you can try resetting your Pixel or Pixel XL to factory settings. Google may ask if you’ve tried this.
Back up your important data before you continue. Then follow these steps.
- Turn your device off.
- Press and hold the Volume Down button and Power button until the phone turns on. The word Start with an arrow around it will appear.
- Press the Volume Down button to highlight on Recovery Mode.
- Press the Power button to start recovery mode.
- Press and hold the power button. Press the Volume Up button once while pressing Power. Then let go of the Power button.
- Press the Volume Down button to highlight Wipe Data/Factory Reset and press the power button to select it.
- Press the Volume Down button to highlight Yes then press the Power button to select it.
- Once the reset is done, press the Power button to select Reboot System Now.
- Once done, restore your data.
If this doesn’t work, contact Google Support.