How to fix your new Google Pixel XL that won’t turn on

How to fix Google Pixel / XL Phone that wont turn on [Pixel 2 / Pixel 2 XL]

Google’s new flagship phone, the Google Pixel, is already gaining its share of fans. There’s plenty to like, but it also suffers from problems similar to what other smartphone users report. Among them is not turning on.

It’s aggravating when you need to make a call or surf the web and your phone won’t turn on. That’s among complaints being heard from Google Pixel owners. You may need to take your phone to a technician, or seek a replacement. However, there are other possible fixes that you can try first.

Often it’s a problem with the battery, but there could be other issues about which you are not aware. These steps will help you determine what’s wrong and how to fix it. Give these troubleshooting tips a try and see if one of them is the fix you need to get your Google Pixel to turn on.

How to fix Google Pixel XL Phone that wont turn on [Pixel 2 / Pixel 2 XL]:

Step #1: Check your cable, adapter and outlet

It’s often a problem not with your phone but with one of these three. First check your adapter and cable by trying to use them with the device. Look over your cable and make sure it’s securely connected to your Google Pixel phone. Check around the phone’s port for dust or lint that could be hampering the connection.

Plug the power adapter into a wall outlet. If it isn’t working, try another outlet or plug something else like a lamp or another device into that outlet.

Step #2: Check your battery charge

Plug in your Pixel phone and see if you see a battery icon. If you see it, your phone is powered off and charging. You can try to reboot right away.

If there is a red light, your battery’s completely discharged. Charge it for at least 30 minutes before you reboot.

To reboot, hold down your power button for about 30 seconds. Rebooting sometimes does the trick and eliminates any issues.

Step #3: Troubleshoot your screen

If you see neither a battery icon nor a red light, the problem could be your Pixel’s screen. Press the power button for about 30 seconds then wait about two minutes. Try to call your phone from another phone and see if your screen lights up.

Is your screen damaged in any way? Make sure it’s clean and take the case or screen protector off if there is one on it. If it still doesn’t work, Google provides additional screen troubleshooting tips.

Step #4: Troubleshoot your system and firmware

Google Pixel’s battery can’t be removed, so you can’t just pull the battery and put it back into your phone. Try this solution. Press and hold the power key for 10 seconds and your phone will reboot. If it reboots and you can see your screen again, you had a firmware issue. Sometimes you just have to refresh your phone’s memory to solve the issue.

Step #5: Try to start your phone in safe mode

Your Google Pixel may have a problem with an app crashing. This can affect the phone’s firmware and cause problems like freezes and stop it from turning on.

Press and hold your power button until you see the Google logo. When you see it, press and hold the volume down button and keep pressing until your phone says “safe mode” in the lower left of your phone’s unlock screen. It may take up to 30 seconds, so be patient.

If you see it, you’ve got an app that’s causing problems. Go to the home screen and swipe up on the arrow icon on the bottom of your screen so that you can see the Apps List. Go to Settings, then Apps. If you can’t see system apps, tap the Menu icon on the upper right of your screen and tap on Show system.

Find the app that you think may be causing the problem and tap Force Stop then OK. Next you want to tap Storage and Clear Data if available for that specific app. Tap OK again.

Clearing data will delete data saved in your app.

Step #6: Try to boot your phone into recovery mode

This may also work if it’s a problem with the firmware. See if you can boot your phone into recovery mode.

Press and hold your volume down button and, while it’s pressed down, press and hold the power button until your phone turns on. Your screen will show the word Start with an arrow around it.

Push your volume down button until you highlight Recovery Mode. Press your power button to start recovery mode. You will either see No Command or an image of an Android robot with an exclamation mark.

Did it work? Try to reboot your phone. If your phone won’t boot up, continue by doing this.

Press and hold the power button down and press the volume up button once, then let go of the power button. Pres the volume down button until Wipe Data/Factory Reset is highlighted and press the power button to choose it.

Push the volume down button until you can highlight Yes or Yes – Delete All Data. Press the power button to select this option.

When your reset is done, press the power button to select Reboot System Now. Now restore from your backed up data.

Step #7: Take your phone to a technician or seek a replacement

If none of these work, there must be something wrong with it that a professional must fix. If your phone is covered under warranty, you may get a replacement. Otherwise you will need to find a technician who can troubleshoot it further and fix it.



Written by

Kirtiraj Gohil is a Co-founder, Social Media Strategist & Technology Enthusiast @ The Crazy Thinkers, The Crazy Design & Sparx BPO, specializing in Content Marketing, Social Media, Business and Entrepreneurship.

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